HR answers.
Right when employees need them.
Give employees 24/7 access to company-specific HR information through simple text messaging.
Faster answers for employees. Fewer repetitive questions for HR. More value from the benefits and programs you already provide.
How do I request PTO?
You can submit a PTO request anytime in the employee portal under Time Off > New Request. Your manager will be notified for approval.
What is my insurance deductible?
Your medical plan has a $1,500 individual / $3,000 family deductible. Want details on what counts toward it?
Sample conversation — demo employer data
No app. No login. Just text.
Your employees have questions. Lots of them.
And your HR team answers many of the same questions over and over.
Today, getting a simple HR answer can mean:
- Walking across the facility to find someone in HR
- Waiting until regular HR office hours
- Calling or emailing HR and waiting for a response
- Searching through handbooks or benefit documents
- Navigating multiple systems or employee portals
- Asking a supervisor who may not know the answer
For employees, getting a simple answer can be harder than it needs to be.
For HR, those interruptions add up.
HR shouldn’t be this hard to access.
Frontline employees need answers. HR teams need their time back. The data shows there’s a better way.
of frontline workers don’t prefer an employee app for workplace communication.
Text is 2.7× more preferred than an employee app.
Source: theEMPLOYEEapp
of employees say they receive HR help instantly.
36% wait at least a full day, while approximately 22% wait several days, a week, or longer.
Source: Applaud
of employers say employees underutilize the benefits and services available to them.
35% of workers also say they don't understand supplemental benefits offered by their employer or what those benefits cover.
Source: The Hartford
Nearly half of HR leaders spend four or more hours a day answering repetitive questions.
That's time HR could spend on recruiting, retention, employee development, compliance, and other higher-value priorities.
Source: isolved
How HR Nugget Works
A simple process connecting your approved HR information to your employees' phones.
Employer Builds the Knowledge Base
Employers upload and maintain their handbooks, policies, benefits documents, events, announcements, FAQs, and HR resources.
Employees Ask Questions by Text
Employees text their employer's dedicated HR Nugget number using normal conversational language.
HR Nugget Finds the Right Information
HR Nugget uses the employer's approved HR content and applicable employee context to determine the appropriate response.
Employees Get a Quick Response
Employees receive concise, employee-friendly information directly by SMS.
Ask your handbook anything
Upload your document and instantly see how HR Nugget delivers accurate, conversational answers to your employees.
Active Source
Sample — Midland Plastics
Uploading replaces this sample.
Test the Simulator
Answer Citation
Ask a question to see its source citation here.
HR questions don't only happen during regular hours — or at your main location.
Your workforce is everywhere. HR information can be too.
An employee at another facility doesn't have to call the corporate HR office.
A 3rd-shift employee doesn't have to wait until the next morning.
An employee at home doesn't have to remember which portal, document, or HR contact has the answer.
With HR Nugget, employees have access to company-specific HR information wherever they are, whenever they need it.
One number. Every location. Available anytime.
You're already investing in great benefits.
Make sure employees know how to use them.
Employers invest significant dollars in benefits and programs employees may not always remember — or even know are available. HR Nugget makes it easier for employees to discover and access employer-provided resources.
Sample conversation — demo employer data
I lost a loved one. Is there someone I can talk to?
I'm so sorry for your loss. Your company's Employee Assistance Program provides free, confidential counseling for you and your family, 24/7. Call 1-800-555-0123 or visit the EAP portal to get connected with a counselor.
Get more value from the benefits and programs you're already paying for.
Give HR More Capacity
Every "quick question," "do you have a minute?" and "where can I find...?" may only take a few minutes. Across hundreds of employees, those interruptions add up.
Routine Question
Many routine information requests can be handled automatically using your approved Knowledge Base — any time of day.
Human Assistance Needed
Situations that require a human HR professional are escalated so the right person can follow up.
HR Nugget isn't designed to replace HR.
It's designed to make HR more effective.
One question. One trusted source.
Employees may ask a supervisor, coworker, HR representative, or search an old document and receive different answers.
HR Nugget uses the employer-approved Knowledge Base to help deliver more consistent information across shifts, locations, and HR team members.
Your policies.
Your benefits.
Your programs.
Your answers.
HR maintains the source information. HR Nugget helps make it easier to access consistently.
Employees aren't the only ones who need quick answers.
Meet HR Assist.
Some of the most important employee interactions will always happen face-to-face.
When an employee walks into HR with a question, HR Assist helps your team quickly search the company's approved HR information and find the answer.
No HR professional can memorize every policy, benefit, vendor, program, plan document, and company resource. HR Assist gives authorized HR users a fast way to search the same employer-approved Knowledge Base.
Sample scenario — demo employer data
Employee asks HR
What is the deductible on our family medical plan?
HR professional asks HR Assist
What is our family medical deductible?
HR Assist
The family deductible on the Premier Medical Plan is $3,000 (in-network). Source: 2026 Benefits Guide, page 12.
Employee asks. HR searches. HR answers.
Right there. In the moment.
HR Nugget helps employees find answers.
HR Assist helps HR find them, too.
Don't just answer employee questions. Learn from them.
HR Nugget gives HR visibility into what employees are actually asking about.
Illustrative example — sample data
73 employees asked questions about the medical plan this month.
That may signal an opportunity for additional communication, education, or benefits support.
That's actionable HR intelligence.
417
Employee Questions
87%
Resolved Without HR Follow-Up
13%
Required HR Assistance
34 hrs
Estimated HR Time Saved
Estimated based on qualifying employee inquiries resolved through HR Nugget and an assumed average handling time.
Question Categories
Built for Your Workforce and Your HR Team
A frictionless experience for employees. Powerful tools for HR.
For Employees
Employee SMS Support
Ask company-specific HR questions using simple text messaging.
24/7 Information Access
Access HR information across shifts, locations, and outside regular HR hours.
Benefits & Resource Discovery
Find employer-provided benefits, programs, resources, and support.
Smart Employee Context
Use applicable employee attributes such as location, department, classification, shift, or benefits eligibility to help determine the appropriate information.
For HR
Employer Knowledge Base
Centralize policies, benefits, FAQs, announcements, events, documents, programs, and HR resources.
HR Assist
Quickly search company-specific HR information when assisting employees directly.
HR Inbox
Review unanswered employee questions that need follow-up from HR and updates to the employer Knowledge Base.
HR Alerts
Review and manage critical employee concerns escalated to HR.
HR Analytics
Understand utilization, question trends, escalations, and estimated HR time saved.
SMS Simulator
Simulate employee conversations to test responses and escalation behavior without sending live SMS messages.
Core Principle
HR Nugget is being designed with security, privacy, and responsible data handling as core product principles.
Built With Privacy in Mind
- Employer-specific data separation
- Role-based portal access
- Controlled Knowledge Base access
- Secure employee identification and routing
- Audit and administrative controls where applicable
- Employee information is only used for legitimate HR Nugget functionality
- Sensitive information is protected and not exposed unnecessarily
See what HR Nugget could do for your workforce.
Give employees easier access to HR information. Give your HR team more capacity. And help your organization get more value from the benefits and programs you're already providing.
No app. No login. Just text.
HR support. One text away.